Terms of Use
1. Service description
Europe Expert is a Swiss agency providing document support for work permits in European countries, currently Germany, Hungary and Serbia. Services include document preparation, coordination of employer-side documentation, embassy appointment support, DHL document delivery and personal WhatsApp assistance.
We act as an intermediary between applicants and European employers. We do not guarantee employment decisions or visa outcomes, but we are responsible for preparing and delivering a complete, legally structured document package according to the agreed service.
2. Service terms
The preliminary consultation and eligibility assessment are free. Before document preparation starts, the applicant and Europe Expert confirm the service scope, timeline and handover process individually through official communication channels.
- Service scope — the destination, applicant profile and required document package are confirmed individually.
- Document preparation — preparation starts only after the service terms are confirmed by the applicant.
- Originals and appointment support — original documents are sent via DHL according to the agreed handover process, and we support the embassy or consulate appointment stage.
Government, consular and third-party requirements may differ by country and applicant profile.
3. Refund policy
If we cannot provide the agreed document package after accepting the case, the situation is handled according to the individually agreed service terms.
To request a review, the applicant must provide the official refusal notice. Government, consular and other third-party decisions are not controlled by Europe Expert.
4. Client responsibilities
You must provide accurate and truthful information. Medical certificates and police clearance certificates are obtained by the applicant in their country of residence. The 100% refund does not apply where refusal results from false information, forged documents, undisclosed immigration violations, failure to attend the appointment or failure to follow embassy instructions.
5. Limitation of liability
The final decision is always made by the embassy, consulate or competent authority. Europe Expert is responsible for the quality and completeness of the prepared document package, but is not responsible for decisions made by government bodies.
Our total liability is limited to the specific service agreed with the applicant.
6. Applicable law
These terms are governed by Swiss law. Europe Expert is registered and operates under Swiss commercial law (Reg.: CH-FDJP-CHE104867502).
7. Dispute resolution
Any disputes arising from these terms should first be resolved through good-faith negotiation. If no resolution is reached, the dispute may be submitted to the competent courts of the Canton of Zurich, Switzerland.
8. Changes to terms
We may update these terms at any time. Changes will be published on this page. Continued use of our services after changes are published means acceptance of the updated terms.